1. Acceptance of Terms

By accessing, purchasing, or using Buyer Behavior Mastery™ (“the Program,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”).

If you do not agree to these Terms, you must not access or use the Program.

Buyer Behavior Mastery™ is intended for professional and business use only, including individual professionals, companies, and organizations worldwide.

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2. Nature of the Program

Buyer Behavior Mastery™ is a professional education and certification program focused on buyer psychology, ethical influence, and trust-based decision guidance.

The Program provides educational content only.

We do not guarantee:

• Sales results

• Income or revenue outcomes

• Business success

Outcomes depend on individual skill, experience, effort, application, and market conditions.

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3. International Access & Eligibility

The Program is offered internationally. By enrolling, you confirm that:

• You are at least 18 years of age

• You are legally permitted to access professional training in your jurisdiction

• You will comply with all applicable local laws and regulations

Accessing the Program from regions where such training is restricted is done at your own responsibility.

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4. License & Intellectual Property

All content within Buyer Behavior Mastery™, including but not limited to:

• Training materials

• Videos and documents

• Frameworks and methodologies

• Exams, certifications, and assessments

is the exclusive intellectual property of Buyer Behavior Mastery™ and Gert Toerien.

You are granted a limited, non-exclusive, non-transferable, revocable license for personal or internal business use only.

You may not:

• Copy, distribute, resell, or sublicense content

• Teach, certify, or license others using this material

• Publicly present the framework as your own

Unauthorized use may result in termination and legal enforcement.

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5. Certification Standards & Integrity

Certification is:

• Optional where offered

• Earned through demonstrated understanding and ethical application

• Not guaranteed by course completion alone

We reserve the right to:

• Withhold or revoke certification

• Terminate certification access

• Protect the credential from misuse

Any refund request automatically voids certification eligibility.

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6. Refund Policy

Buyer Behavior Mastery™ provides a 7-day money-back guarantee from the date of purchase.

Refund requests within this period:

• Immediately terminate access

• Void certification eligibility

• Revoke any certification status earned or in progress

No refunds are provided after the 7-day period, except where required by mandatory consumer law.

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7. Acceptable Use & Ethical Conduct

You agree to use the Program ethically and responsibly.

Prohibited uses include:

• Manipulation, coercion, or deceptive sales practices

• Misrepresentation of certification status

• Unethical or illegal activity

• Damage to the reputation or integrity of the Program

Violations may result in immediate termination without refund.

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8. Data Protection & GDPR Compliance

We are committed to protecting your personal data.

Personal Data We May Collect

• Name and contact details

• Account and enrollment information

• Certification status and assessment results

• Technical data (e.g., login activity, IP address)

Lawful Basis for Processing (GDPR)

We process data under:

• Contractual necessity (program access)

• Legitimate business interest

• Legal compliance

• Consent (where required)

Data Rights (EU/UK Users)

You have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

Requests can be made via the contact information below.

International Data Transfers

If you access the Program outside the country of operation, your data may be transferred internationally. Appropriate safeguards are applied where required by law.

Full details are available in our Privacy Policy.

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9. Access, Availability & Modifications

We aim to provide reliable access but do not guarantee uninterrupted service.

We reserve the right to:

• Modify or update content

• Improve or restructure the Program

• Temporarily suspend access for maintenance

These changes do not entitle users to refunds.

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10. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages

• We assume no responsibility for business losses or missed opportunities

Your use of the Program is at your own professional discretion.

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11. No Professional Advice

The Program does not constitute legal, financial, medical, or psychological advice.

You are responsible for ensuring compliance with all laws and ethical standards applicable in your jurisdiction.

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12. Termination

We reserve the right to suspend or terminate access if:

• These Terms are violated

• Certification is misused

• Ethical standards are breached

Termination does not entitle the user to refunds beyond the stated policy.

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13. Governing Law & Jurisdiction

These Terms shall be governed by the laws of South Africa, without prejudice to mandatory consumer protections applicable in your country of residence.

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14. Changes to These Terms

We may update these Terms periodically.

Continued use of the Program after changes constitutes acceptance of the revised Terms.

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15. Contact Information

For questions regarding these Terms or data protection:

Buyer Behavior Mastery™
Attn: Legal & Data Protection
Email: [Insert Contact Email]

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Final Statement

Buyer Behavior Mastery™ exists to uphold a global standard of ethical, professional selling.

By enrolling, you agree to respect the integrity of the training, the certification, and the buyers it ultimately serves.