Shipping & Refunds Policy
Buyer Behavior Mastery™
Last Updated: [Insert Date]
1. Delivery of Services (Shipping Policy)
Buyer Behavior Mastery™ is a digital training and certification program.
Digital Access
All products and services are delivered electronically
No physical goods are shipped
Access is provided via an online platform and/or secure digital delivery
Upon successful payment, you will receive:
Login credentials or access instructions
Immediate or near-immediate access to purchased materials (unless otherwise stated)
If you do not receive access within a reasonable time, please contact us using the details below.
2. No Physical Shipping
Because all services are delivered digitally:
There are no shipping fees
There are no delivery addresses required for fulfillment
There are no customs, import duties, or shipping delays
Any physical materials mentioned (if applicable in future) will be clearly disclosed at the time of purchase.
3. Refund Policy
7-Day Money-Back Guarantee
Buyer Behavior Mastery™ offers a 7-day money-back guarantee from the date of purchase.
If, within the first 7 days, you determine that the program is not aligned with your professional goals, you may request a full refund.
No justification is required.
Refund Conditions
A refund request made within the 7-day period will result in:
Immediate termination of access to the program
Revocation of access to all digital materials
Void of any certification status or eligibility (earned or in progress)
Refund requests submitted after 7 days from the date of purchase will not be approved, except where required by mandatory consumer protection laws.
4. Certification & Refunds
Because Buyer Behavior Mastery™ is a professional certification program, refunds and certification cannot coexist.
If a refund is issued:
Certification eligibility is permanently revoked
Certification credentials (if granted) are invalidated
Use of certification titles or materials is prohibited
This protects the integrity and credibility of the certification.
5. How to Request a Refund
To request a refund within the 7-day guarantee period, please contact us at:
Email: gerttoerien@gmail.com
Include:
Your full name
Email address used at purchase
Date of purchase
Refunds are processed using the original payment method.
6. Refund Processing Time
Once approved:
Refunds are typically processed within 5–10 business days
Processing time may vary depending on your payment provider or bank
We are not responsible for delays caused by third-party payment processors.
7. Abuse Prevention
This refund policy exists to protect serious professionals.
Buyer Behavior Mastery™ reserves the right to:
Deny refunds in cases of abuse or repeated refund behavior
Restrict future access if refund misuse is identified
This ensures the program remains focused on committed individuals and businesses.
8. Contact Information
For questions related to delivery, access, or refunds:
Buyer Behavior Mastery™
Founder: Gert Toerien
Address: 22 Chamberlain Street, Nigel, Gauteng, South Africa
Email: gerttoerien@gmail.com
Telephone: +27 82 319 0573
Final Statement
Buyer Behavior Mastery™ is designed for individuals and businesses who are serious about becoming top-class, ethical sales professionals.
Our delivery and refund policies reflect a balance between fair protection for buyers and respect for the integrity of the training.